| Singapore Post Ltd.: Recurrent Service Failures |
| 作者姓名：Thompson S.H. Teo; Jitao Chen;Felicia, Li Peng Lim;Yu Zhen Goh;Qian Bing Lim;Pei Yi Lee;Shi Khin Tan;Vanessa Jia Hui Kwa; |
| 商品類型：Case (Pub Mat) | 商品編號：9B19D021 |
| 出版日期：2019/11/15 | 內容長度：10 頁 |
For 160 years, Singapore Post had been one of Singapore’s main postal service providers, delivering trusted and reliable postal services to homes and businesses. However, in 2019, Singapore Post was plagued by recent service lapses and operational problems, which had elicited customer complaints and concern from various stakeholders. Singapore Post was also facing increasing pressure from rising customer expectations, surging mail volumes, and the .....more
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| Singapore Post Ltd.: Recurrent Service Failures - Teaching Note |
| 作者姓名：Thompson S.H. Teo; Jitao Chen;Felicia, Li Peng Lim;Yu Zhen Goh;Qian Bing Lim;Pei Yi Lee;Shi Khin Tan;Vanessa Jia Hui Kwa; |
| | 商品編號：8B19D021 |
| 出版日期：2019/11/15 | 內容長度：11 頁 |
Teaching note for product 9B19D021.
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